Mountaincow Store Policies

Store Policies Overview
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

 

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Secure Yahoo! Shopping Cart • 30-Day Return Policy

Shipping Policy
Products ordered from Mountaincow typically ship by the next business day. Please provide a street address as many carriers will not deliver packages to post office boxes. Shipping costs will be added to the purchase price during the ordering process. Sales tax will be added for Rhode Island residents.
Return Policy
At Mountaincow we want you to be completely satisfied with your purchase. We offer a 30-day money back guarantee on most unopened products purchased from our web site, provided they are returned in original condition with all original packaging. Please note that OKI printers and supplies may not be returned and all sales are final and non-refundable. Shipping and gift wrap charges are not refundable under any circumstances, and we may charge up to a 20% fee for restocking and handling. We're sorry, but software cannot be returned if it has been activated and we encourage you to try the software before activating it. Please contact us if you have any questions or concerns about our return policy.
Below you will find details about how to return merchandise for a refund.
Products purchased at Mountaincow.com

Unactivated software and stationery may be returned within 30 days of the ship date of your purchase. Please do not try to return merchandise purchased online to our retail partners because they cannot accept it. Please contact us with your order number and the products you would like to return and we will email you a Return Merchandise Authorization (RMA) or Credit Quote (CQ) number and return shipping instructions. No returns can be accepted without an RMA number or they will be rejected and returned at the sender's expense.

If you have technical difficulties with your OKI printer or supplies, please contact the manufacturer at 800.OKI.DATA for technical support or replacement of defective products. OKI printers purchased from Mountaincow.com may not be returned and all sales are final and non-refundable. Do not ship printer returns to Mountaincow or they will be rejected and returned at the sender's expense.

Please use shipping that provides tracking, delivery receipt and/or insurance because we cannot be responsible for return merchandise that gets lost in the mail. Once the returned merchandise has been received and checked, a credit will be issued to your credit card account for the price of the product minus a restocking and handling fee up to 20%. We cannot refund any shipping, tax or gift wrap charges.

  • Software and stationery returns must be requested within 30 days of the order date.
  • OKI printers and supplies may not be returned and all sales are final and non-refundable.
  • Returns not accompanied by an RMA or CQ number will not be credited.
  • Returns may be charged a restocking and handling fee up to 20%.
  • Shipping charges and gift wrap charges are not refundable.
  • Product must be complete, undamaged and in original packaging.
  • Software that has been activated may not be returned.
Products purchased from other retailers
Merchandise purchased from our retail partners is subject to the individual retailer's return policies. Unfortunately Mountaincow cannot accept returns for merchandise that was purchased from our retail partners. We're sorry, but software cannot be returned to retailers if it has been activated. Please check the retailer's return policy before you complete your purchase.
Gift Certificates
  • Gift certificates are valid for one year from the date of purchase. Expiration date does not apply in any states where prohibited by law.
  • Gift certificates must be redeemed through the Mountaincow.com website toward the purchase of products listed and orderable in the Mountaincow.com online catalog. Gift certificates may not be redeemed at any retail store locations.
  • Gift certificates may not be used to purchase gift certificates.
  • Gift certificates are not redeemable for cash and cannot be returned for a cash refund.
  • Any unused balance will be placed in the recipient's gift certificate account and is not transferable. The original expiration date will apply to any unused balance.
  • If your order exceeds the amount of your gift certificate, you must pay for the balance with a credit card.
  • Gift certificate cash value is 1/10 of one cent.
  • The risk of loss and title for gift certificates pass to the purchaser upon our electronic transmission to the recipient or delivery to the carrier, whichever is applicable. We are not responsible for lost or stolen gift certificates.
  • Gift certificates and their use on the Mountaincow.com Web site are subject to Mountaincow's general Conditions of Use and Privacy Policy.
  • In the event a fraudulently obtained gift certificate is either redeemed through the Mountaincow Web site or is redeemed and used to make purchases on the Mountaincow Web site, Mountaincow will have the right to close customer accounts, request alternative forms of payment and, if necessary, disable fraudulently obtained software serial numbers.
  • MOUNTAINCOW LLC. ("MOUNTAINCOW") AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CERTIFICATES, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT CERTIFICATE CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH GIFT CERTIFICATE. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
  • Mountaincow reserves the right to change these terms and conditions at its discretion without notification.
Conditions
Welcome to Mountaincow.com. Mountaincow.com and its affiliates provide their services to you subject to the following conditions. If you visit or shop at Mountaincow.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future Mountaincow.com service or visit or purchase from any business affiliated with Mountaincow.com, whether or not included in the Mountaincow.com Web site, you also will be subject to the guidelines and conditions applicable to such service or business.
Electronic Communications
When you visit Mountaincow.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Mountaincow.com or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Mountaincow.com and protected by U.S. and international copyright laws. All software used on this site is the property of Mountaincow.com or its software suppliers and protected by United States and international copyright laws.
Trademarks
MOUNTAINCOW, MOUNTAINCOW.COM, PRINTINGPRESS, and other marks indicated on our site are registered trademarks of Mountaincow LLC. or its subsidiaries, in the United States and other countries. All Mountaincow.com graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Mountaincow LLC or its subsidiaries. Mountaincow’s trademarks and trade dress may not be used in connection with any product or service that is not Mountaincow’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Mountaincow.com. All other trademarks not owned by Mountaincow.com or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Mountaincow.com or its subsidiaries.
License and Site Access
Mountaincow.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Mountaincow.com. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Mountaincow.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Mountaincow.com and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Mountaincow’s name or trademarks without the express written consent of Mountaincow.com. Any unauthorized use terminates the permission or license granted by Mountaincow.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Mountaincow.com so long as the link does not portray Mountaincow.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Mountaincow.com logo or other proprietary graphic or trademark as part of the link without express written permission.
Your Account
If you use this site, you are responsible for maintaining the confidentiality of your account and serial number and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or serial number. Mountaincow.com does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use Mountaincow.com only with involvement of a parent or guardian. Mountaincow.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion in accordance with our software end user license agreements.
Reviews, Comments, Communications, And Other Content
In any area of the website where users may post reviews, comments, and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, the content may not be illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and may not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of your Content Mountaincow.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted Content
If you do post content or submit material, and unless we indicate otherwise, you grant Mountaincow.com and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Mountaincow.com and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. The foregoing does not apply to material submitted to customer support which will not be published or used in any way other than to respond to the customer support request and in all circumstances in accordance with our privacy policy. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Mountaincow.com or its affiliates for all claims resulting from content you supply. Mountaincow.com has the right but not the obligation to monitor and edit or remove any activity or Content Mountaincow.com takes no responsibility and assumes no liability for any content posted by you or any third party.
Risk Of Loss
All items purchased from Mountaincow.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We will attempt to assist recovery and/or replacement of lost items whenever possible by providing tracking numbers and/or pursuing claims with carriers when appropriate.
Product Descriptions
Mountaincow.com and its affiliates attempt to be as accurate as possible. However, Mountaincow.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Mountaincow.com itself is not as described, your sole remedy is to return it in unused condition.
Pricing
Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the List Price may represent "open-stock" prices, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set. Where an item is offered for sale by one of our merchants, the List Price may be provided by the merchant.
With respect to items sold by Mountaincow.com, your credit card will be charged upon completion of the checkout process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If we discover a mispricing, we will do one of the following:
  • If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.
  • If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Please note that this policy applies only to products sold and shipped by Mountaincow.com.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY MOUNTAINCOW LLC ON AN "AS IS" AND "AS AVAILABLE" BASIS. MOUNTAINCOW MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, MOUNTAINCOW DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. MOUNTAINCOW DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM MOUNTAINCOW ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. MOUNTAINCOW WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
Applicable Law
By visiting Mountaincow.com, you agree that the laws of the state of Rhode Island, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Mountaincow.com or its affiliates.
Disputes
Any dispute relating in any way to your visit to Mountaincow.com or to products you purchase through Mountaincow.com shall be submitted to confidential arbitration in Providence, Rhode Island, except that, to the extent you have in any manner violated or threatened to violate Mountaincow’s intellectual property rights, Mountaincow.com may seek injunctive or other appropriate relief in any state or federal court in the state of Rhode Island, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
Site Policies, Modification, And Severability
Please review our other policies posted on this site. These policies also govern your visit to Mountaincow.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Privacy
At Mountaincow we respect the privacy of our customers. Our business is about designing, developing and selling great software, not about selling the private information of our customers. We do not sell or give away private customer information, and we do not store private information unnecessarily. Where we do collect information, the purpose is to provide you with the best online shopping experience possible.
We understand and appreciate our customers' concerns about sharing personal information on the Internet. Because there are so many complexities behind operating a web site, we have included below a detailed description of our procedures regarding information collection and use. Our policies are in addition to the policies of our order processing provider, Yahoo! Store. Please contact us if you have any additional questions about our privacy policies.
Information Collection
Mountaincow LLC is the sole owner of the information collected on mountaincow.com. Mountaincow LLC collects information from our users at several different points on our Web site.
Activation
All versions of PrintingPress use technological measures for copy protection and must be activated within 30 days or the software will be disabled. To request an activation key you must provide the following:
  • Your e-mail address to receive the activation key. Your email address will not be sold or given to third parties.
  • A serial number provided by Mountaincow, either from your online purchase receipt or from the inside cover of your software packaging.
Email Subscription
Email subscription is available through the Mountaincow online store and is completely optional. Users may opt-in to receive any of the following emails from Mountaincow:
  • Notify me about new products and upgrades from Mountaincow.
  • Notify me about new products from Mountaincow partners.
  • Sign me up for the Mountaincow design ideas mailing list.
In order to receive these emails, a user must first complete the newsletter subscription form. In the form the user gives contact information (such as name and email address). We use this information to contact the user about services on our site for which s/he has expressed interest. All information provided in the form is optional except the email address, which is required for the user to receive the notifications they select. The initial email sent indicates how to be removed from the mailing lists.
Order
We request information from the user on our order form, pursuant to the policies of Yahoo! Shopping. A user must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer orders. If we have trouble processing an order, the information is used to contact the user.
Information Collection
Mountaincow LLC is the sole owner of the information collected on mountaincow.com. Mountaincow LLC collects information from our users at several different points on our Web site.
Log Files
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
Communications from the Site
Special Offers and Updates
We send all new registered members a welcoming email. Established members will occasionally receive information on new products and promotions. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice and Opt-out section.
Mailing List
If a user wishes to subscribe to our mailing list, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications. Please see the Choice and Opt-out section.
Customer Service
We communicate with users by e-mail when required to provide requested services, to inform users of the availability of newer versions of the software, and in regards to issues relating to their account.
Sharing
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
Aggregate Information (non-personally identifiable)
We share aggregated demographic information with our partners and advertisers. This is not linked to any personally identifiable information.
Third Party Intermediaries
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Business Transitions
In the event Mountaincow LLC goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users’ personal information will, in most instances, be part of the assets transferred.
Choice/Opt-out
Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our order form has an ‘opt-out’ mechanism so users who buy a product from us, but don’t want any marketing material, can keep their email address off of our lists.
Users who no longer wish to receive our newsletter and promotional communications may contact us to opt-out of receiving these communications.
We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you.
Links
This Web site contains links to other sites. Please be aware that we, Mountaincow LLC, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Surveys & Contests
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Users’ personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use users’ personally identifiable information for any secondary purposes.
Friend Referrals
If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address. Mountaincow LLC will automatically send the friend a one-time email inviting them to visit the site. Mountaincow LLC stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. The friend may contact us to request the removal of this information from our database.
Security
This Web site takes every precaution to protect our users’ information. When users submit sensitive information via the Web site, their information is protected both online and off-line.
When our order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices.
Please contact us if you have any questions or concerns about the security of our Web site.
Correcting/Updating/Deleting/Deactivating Personal Information
If a user’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user wants to be removed from our lists, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. Please contact us if you would like us to update your personal information.
Notification of Changes
If we decide to make material changes to our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users via email.
Contact Information
Please contact us if you have any questions or suggestions regarding our privacy policy.

 

 

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